
Caroline Faulkner has been named senior managing director and head of Pramerica Systems Ireland Limited, a software and contact centre subsidiary of U.S.-based Prudential Financial, Inc. (PFI) (NYSE:PRU) that provides technology and operations services for PFI businesses in the United States.
“We are delighted to promote Caroline to this position. Her proven skills and ability, depth of knowledge, dedication to quality service and commitment to community service make her the perfect choice to lead Pramerica into its future,” said John Fox, vice president, Global Business & Technology Solutions at PFI. “As one of our original seven employees, Caroline played a key role in Pramerica’s success. Since then, I have been continually impressed with her ability to lead business projects that are critical to the success of our PFI business partners.”
Ms. Faulkner, who is also senior vice president and chief information officer at Pramerica, collaborates with PFI senior executives to help ensure continuous business improvement through cost reduction, quality improvements, innovation and risk mitigation. Ms. Faulkner joined Pramerica as senior programme manager when the company was established in 2000. In 2002, she was promoted to director of information systems and became chief information officer in 2010. Read more